Privacy Policy

This privacy policy ("Privacy Policy") explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). We are fully committed to the protection of your privacy and your personal information as available with Mahanandan Hospital. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE INCLUDING MOBILE APPLICATION TERMED AS “WEBSITE”), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

1. Why This Privacy Policy?

This Privacy Policy is published in compliance with, inter alia:

• Section 43A of the Information Technology Act, 2000;
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy States The Following:

• The type of information collected from the Users, including sensitive personal data or information;
• The purpose, means and modes of usage of such information; and
• How and to whom we will disclose such information.

2. Conditions Of Use

To better understand the Users of our Website, we may collect the following information:

• Contact data (such as name, address, your email address and phone number);
• Profile picture (optional);
• Demographic data (such as your gender, date of birth, and pin code);
• Data regarding your usage of the services and history of appointments and transactions;
• Health or medical data (e.g., past history, diagnostic reports, prescriptions);
• Insurance data (insurance carrier and plan);
• Other voluntarily provided information (e.g., address, family details, education, work);
• WhatsApp profile

The information collected from you by Mahanandan Hospital may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information relates to an identifiable natural person, directly or indirectly, and is capable of identifying that person in combination with other available information.

The SPI Rules define “sensitive personal data or information” to include:

• Passwords;
• Financial details (bank, credit/debit card, or other payment instrument data);
• Physical, physiological and mental health condition;
• Sexual orientation;
• Medical records and history;
• Biometric information;
• Information received by us under lawful contract or otherwise;
• Visitor details (as provided during registration or afterwards);
• Call data records.

Information that is publicly available or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal or sensitive personal data or information.

3. Privacy Statements

• a) Use of the Services is conditioned on acceptance of the Terms of Use and this Privacy Policy. Users not agreeing must discontinue using the Services immediately.
• b) All information, including sensitive personal data, is voluntarily provided. You agree that Mahanandan Hospital and its Partners may use such data for:
  • Providing Services,
  • Commercial research and analytics,
  • Sharing anonymized data with Partners.
  • Additional purposes including:
    • Publishing data on Website,
    • Service/product promotion or feedback,
    • Software usage analysis and enhancements,
    • Aggregated commercial use.
• c) You consent to the above uses of your data.
• d) Uploaded profile pictures will be visible to Mahanandan Hospital and its Partners.
• e) Consent is required for collection of sensitive personal data. Without it, Services may be unavailable.
• f) Personally identifiable data helps with user recognition. Anonymized usage and health data may be used for research, design, and commercial purposes.
• g) Users must maintain accuracy of submitted information. Inaccurate or outdated info may result in discontinuation of Services.
• h) To cancel your account or opt out, email info@mahanandanhospital.com. Data may be retained anonymized for analytics.
• i) For paid Services, billing info like credit card or bank details may be required and securely processed via third-party gateways.
• j) IP address, browser info, and usage trends may be logged to improve services. Anonymized data may be shared with business partners.
• k) Cookies may be used for administration, R&D, and personalization. Third-party cookies may also be placed for ads or tracking.
• l) Users registering accounts must provide personal data. Optional data may be used to personalize Services.
• m) Mahanandan Hospital is not responsible for third-party websites or apps linked from its Services.
• n) Data posted by Users in public areas may be accessed by others. Mahanandan Hospital disclaims liability for such actions.
• o) User feedback and surveys may be stored and used for improving services. You may be contacted based on feedback.
• p) Comments or questions may be shared with staff and healthcare professionals and stored for future use.
• q) Social media integrations may collect device info. Usage of these features is governed by third-party policies.
• r) Geo-location data may be used if permitted by the device. It is not shared externally.
• s) No external public or private data sources are used unless during user registration.
• t) Standard global practices are followed to secure data. However, device-level breaches are beyond the Hospital’s responsibility.
• u) Data is encrypted, servers are secured, and credentials are rotated as part of best security practices.
• v) Personal data will only be disclosed when legally required or necessary for safety, fraud, or rights enforcement.
• w) In the event of business reorganization, your data may be transferred to a new entity, maintaining the same privacy obligations.
• x) Contractors working with Mahanandan Hospital may access data as needed for service provision but must respect privacy rules.
• y) Mahanandan Hospital is not liable for Partner or third-party breaches beyond its control, including unauthorized access or outages.
• z) Your password is confidential. Report unauthorized access to info@mahanandanhospital.com. You are liable for any resulting misuse.

You acknowledge that this Privacy Policy is part of the Terms of Use and that by using the Website and Services, you accept and agree to be bound by its terms.